- cross-posted to:
- android@lemmy.world
- hackernews@lemmy.smeargle.fans
- hackernews@derp.foo
- cross-posted to:
- android@lemmy.world
- hackernews@lemmy.smeargle.fans
- hackernews@derp.foo
Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.::With no official repair program and no parts, broken Pixel Watches are just e-waste.
Their support is infamously hard to contact, they discontinue projects very often, and now this. Google makes some very interesting products, but there would have to be a huge shift at the company, which won’t happen, for me to buy them.
I’m pretty sure almost everything they make these days simply exists to obtain data from users first and foremost. They don’t want long term support or products that stick around forever; they want to add more and more vectors to build those profiles and record behaviors.
Unfortunately that huge shift would require a complete change in Google’s corporate culture and that’s not gonna happen.
I had my own experience with their customer support after purchasing 2 Pixel 6’s. They were utter garbage. Both had the cellular connectivity problem and the fingerprint sensors were completely useless. Those sensors failed 100% of the time in brightly lit stores. There’s no way in hell that Google was unaware of those problems, and they were in fact well documented (but not resolved) after six months and one major software “fix”.
Lucky for me a request for help on Reddit resulted in multiple people saying they despised their Pixels and to return the damn things before it was too late.