If you work customer support at a megacorp, you will be the least surprised person that this happened. I bet the person answered the phone with a mental attitude between “what did we fuck up this time” and “how is this a job or a company that is useful to society”.
Sympathies to whoever it was at the pension fund that had to work with Google’s “customer service”.
I bet the support was like nah thats not possible we’re Google. And then they looked into it and their world crashed down around them
Customer support when you are a paying customer is great.
If you work customer support at a megacorp, you will be the least surprised person that this happened. I bet the person answered the phone with a mental attitude between “what did we fuck up this time” and “how is this a job or a company that is useful to society”.
Customer support at Google? Most you can get is a chat with a bot that doesn’t recognize your account because it has been deleted
When you pay a lot, the support is a lot better…