Yeah, it’s definitely the owner’s fault. That doesn’t change the fact that the underpaid schmuck always tries to blame the customer for not leaving a tip.
The awkwardness here actually works in favour of abolishing tips and replacing them with the pay being factored into higher prices.
No one wants to be the sucker - human nature is that people are generous if they think everyone else is generous, but if they feel that others are not ‘pulling their weight’ on generosity and are instead taking advantage, that’s the fastest way to dry up other people’s generosity. Right-wing media use this fact to undermine support for social welfare - e.g. if 0.001% of welfare payments are fraudulently taken, they set editorial policy that makes it seem like beneficiaries are rorting the system instead of being truly needy.
But when it comes to tipping, the dynamic actually works the other way - people feel generous by tipping, even though it is harmful long term. If a few people ahead of someone in the line don’t tip, should they be the sucker who does tip? And for the employee, you want them to be the advocate on the inside for forcing people to pay their share instead of taking advantage - by having the displayed price be the total upfront price that includes the compensation for employees, instead of an optional tip.
You really think it’s the owner and not some poor, underpaid schmuck manning the register?
Yeah, it’s definitely the owner’s fault. That doesn’t change the fact that the underpaid schmuck always tries to blame the customer for not leaving a tip.
The awkwardness here actually works in favour of abolishing tips and replacing them with the pay being factored into higher prices.
No one wants to be the sucker - human nature is that people are generous if they think everyone else is generous, but if they feel that others are not ‘pulling their weight’ on generosity and are instead taking advantage, that’s the fastest way to dry up other people’s generosity. Right-wing media use this fact to undermine support for social welfare - e.g. if 0.001% of welfare payments are fraudulently taken, they set editorial policy that makes it seem like beneficiaries are rorting the system instead of being truly needy.
But when it comes to tipping, the dynamic actually works the other way - people feel generous by tipping, even though it is harmful long term. If a few people ahead of someone in the line don’t tip, should they be the sucker who does tip? And for the employee, you want them to be the advocate on the inside for forcing people to pay their share instead of taking advantage - by having the displayed price be the total upfront price that includes the compensation for employees, instead of an optional tip.